TERMS AND CONDITIONS

Welcome to the REFILL COLLECTIVE LIMITED online store. We sell seasoning jar sets and related kitchenware through this website.

These Terms of Service apply to your access to and use of this website, as well as any purchases made through it. By accessing this website or placing an order, you acknowledge that you have read and understood the applicable terms.

Please read these terms carefully before placing an order. If you do not agree with the provisions herein, please do not proceed with making a purchase on this website.

1. Company Information

This website is operated by:

Company Name: REFILL COLLECTIVE LIMITED

Company Registration Number: 9301626 / 9429052531354

Company Address: 49 Pukutahi Drive, Te Anau 9600

2. Goods and Product Information

We strive to ensure that the images, descriptions, specifications, prices, and other information regarding products displayed on the website are accurate and clear.

Due to variations in display devices, lighting conditions, or product batches, there may be reasonable differences in color or appearance between the product images and the actual items.

Specific details regarding materials, dimensions, accessories, usage instructions, and other important information are governed by the content listed on the respective product detail pages.

Should we discover errors in product information, we will take reasonable steps to correct them and, where required by applicable law, notify affected consumers.

3. One-Time Purchase Policy

All products are sold on a one-time purchase basis; we do not offer subscription services.

Each order constitutes an independent transaction.

We will not automatically create a recurring order plan for you simply because you have completed a purchase.

You will not be automatically charged for subsequent periodic product deliveries based on a subscription arrangement.

If you wish to purchase products again, you must submit a new order yourself.

Should we introduce different purchasing methods in the future, we will clearly outline the relevant conditions prior to implementation and obtain the necessary consumer consent where applicable.

4. Orders and Order Confirmation

By submitting an order, you are making an offer to purchase the products.

Once an order is submitted, we may send you an order confirmation email. This email serves primarily to acknowledge receipt of your order; it does not necessarily imply final acceptance of the order or that the goods have been shipped.

To the extent permitted by applicable law, we may contact you to verify the order or take reasonable steps to cancel it in situations such as out-of-stock items, obvious errors in pricing or product information, unsuccessful payment, or suspected fraud.

If payment has been collected but the order cannot be fulfilled, we will process the refund in accordance with applicable laws and relevant refund policies.

5. Pricing and Payment Terms

5.1 Product Pricing

Product prices and applicable currencies will be displayed on the product page or the checkout page.

If applicable taxes, shipping fees, or other legally required charges apply, the relevant information will be displayed during the checkout process in accordance with applicable requirements.

Cross-border transactions may involve currency conversion fees, import VAT, customs duties, or other charges, depending on the delivery destination, payment provider, and relevant legal regulations.

5.2 Payment Methods

The payment methods we accept are those actually displayed on the checkout page.

When submitting payment information, you must ensure that the information is true and accurate and that you are authorized to use the selected payment method.

Orders generally enter the processing stage only after successful payment or receipt of appropriate payment authorization.

5.3 Payment Security

Payments will be processed through applicable third-party payment service providers. The handling of payment information is also subject to the terms and privacy policies of the relevant payment service providers.

We do not store full credit card numbers or CVV security codes on our own servers; however, the actual processing of payment data depends on the payment system and technical configuration used.

5.4 Refunds and Payment Disputes

In the event of refunds, duplicate charges, non-receipt of goods, or other payment disputes, please contact us first using the contact details provided in these terms.

We will process relevant requests based on the specific circumstances of the order, relevant refund policies, the procedures of payment service providers, and applicable laws.

These terms do not limit any statutory rights consumers may have regarding refunds, order cancellation, chargebacks, or other legal entitlements.

6. Shipping and Delivery

We currently offer delivery services only to European countries and regions within our service coverage area; the specific available delivery addresses are those selectable on the checkout page.

Estimated delivery times, shipping methods, delivery costs, and tracking information are subject to the details provided on the website’s “Shipping Information” page and in the order confirmation.

Delivery times are estimates; unless explicitly guaranteed otherwise or required by applicable law, they should not be considered absolute delivery dates.

In the event of delivery delays, lost packages, or damage during transit, we will assist in resolving the issue based on the specific circumstances and applicable law.

7. Returns, Refunds, and Consumer Rights

For details regarding returns, refunds, order cancellations, and product issues, please refer to the “Returns & Refunds Policy” published on the website.

We will address consumer requests regarding products with quality issues, products that do not match their description, or products that fail to meet statutory requirements in accordance with applicable law.

For sales to the EU and other European markets, consumers may be entitled to statutory rights of withdrawal, rights to a refund, guarantees of product conformity, or other mandatory rights, depending on the transaction type and applicable law.

Nothing in these Terms of Service is intended to exclude, limit, or diminish any consumer rights that cannot be waived under applicable law.

8. Intellectual Property and Copyright

Unless otherwise stated, all text, page layouts, product descriptions, graphics, logos, photographs, design elements, and other content on this website are owned by us or the respective rights holders, or are used under lawful authorization.

You may not copy, reproduce, distribute, modify, sell, or use such content for commercial purposes beyond what is permitted by law without the prior written consent of the relevant rights holder.

You may browse the website and view product information for personal, non-commercial purposes; however, this does not grant you ownership of the content or a license for commercial use.

If you believe that content on the website infringes upon your copyright or other intellectual property rights, please contact us and provide the specific location of the content, proof of your rights, and a necessary explanation.

We will handle such notifications in accordance with the specific circumstances and applicable law.

9. Website Usage Rules

You agree to use this website in a lawful manner and shall not:

Violate applicable laws or infringe upon the legitimate rights and interests of others.

Submit false, misleading, or unauthorized order information.

Attempt unauthorized access to the website’s systems, accounts, or data.

Interfere with the normal operation or security of the website or the use of the website by other users.

Copy or utilize website content without permission, or otherwise infringe upon intellectual property rights.

In the event of suspected fraud, service abuse, or violations of applicable laws, we may take reasonable measures—to the extent permitted by law—to protect the legitimate rights and interests of the website, customers, and the company.

10. Third-Party Services and Links

This website may utilize third-party services—such as payment processing, logistics, or website technology—and may provide links to third-party websites.

Third-party services may be subject to their own terms of service, privacy policies, and other rules.

To the extent permitted by applicable law, we shall not be held liable for service interruptions caused by third parties or for the content of third-party websites where such matters are beyond our reasonable control.

Nothing in these terms excludes liability that cannot be excluded by law.

11. Limitation of Liability

We will fulfill our obligations regarding product sales, order processing, and consumer rights protection in accordance with applicable laws.

To the maximum extent permitted by applicable law, we shall not be liable for losses—where such exclusion is legally permissible—arising from delays or failures to perform caused by events beyond our reasonable control.

However, nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability arising from fraud, willful misconduct, personal injury, or other matters that cannot be restricted by law.

These terms do not exclude or limit statutory consumer rights regarding product quality guarantees, statutory rights to refunds, or other mandatory rights.

If any limitation of liability is found to violate applicable law, such limitation shall apply only to the extent permitted by law.

12. Force Majeure

If order processing or delivery is affected by events beyond our reasonable control, we will take reasonable measures to mitigate the impact and, where appropriate, notify the affected consumers. Such events may include natural disasters, extreme weather, major transportation disruptions, government measures, or other events that could not be reasonably foreseen or avoided.

These terms do not exempt us from obligations we are required by law to fulfill.

13. Governing Law

This website is operated by REFILL COLLECTIVE LIMITED, a company based in New Zealand.

Subject to applicable mandatory laws and consumer protection regulations, these terms are governed by the laws of New Zealand.

If you are a consumer in the EU or other European countries or regions, your mandatory consumer protection rights under the law are not excluded or diminished by these terms.

Where applicable law requires the application of other laws or provides additional protections, the relevant mandatory legal provisions shall prevail.

14. Dispute Resolution

If you have any concerns regarding your order, products, payment, refunds, or these terms, we recommend that you contact us via email first.

We will make every effort to resolve disputes through communication and negotiation.

If the parties are unable to reach a resolution through negotiation, you may seek assistance from consumer protection agencies, mediation bodies, dispute resolution services, or courts of competent jurisdiction, in accordance with applicable law.

For eligible cross-border consumer transactions within the EU, you may also consult the consumer dispute resolution channels available in your country or region.

These terms do not require consumers to waive judicial remedies or other statutory rights granted by applicable law.

15. Amendments and Severability

We may update these Terms of Service due to business adjustments, changes in website functionality, or legal requirements.

Updated versions will be published on this website with the date of the update indicated. For material changes requiring notification or consent by law, we will proceed in accordance with applicable requirements.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid to the fullest extent permitted by law.

16. Contact Us

If you have any questions regarding these Terms of Service, product purchases, payment, delivery, or dispute resolution, please contact us via the following methods: