SHIPPING INFORMATION

Thank you for choosing REFILL COLLECTIVE LIMITED.

We are committed to providing convenient and reliable delivery services to our customers. This page outlines our order processing procedures, delivery coverage, shipping methods, and logistics details.

1. Delivery Coverage

Currently, we only support delivery within Europe.

We offer delivery services to European countries and regions within our service network. Availability is determined by the delivery countries and addresses selectable at checkout.

We do not currently support delivery to countries or regions outside of Europe, including New Zealand, Australia, the United States, and other non-European destinations.

Delivery may not be available for certain remote areas, islands, or addresses with restricted logistics access.

2. Shipping Carriers

Depending on the delivery destination, logistics channel, and package specifications, we may use the following international or European logistics providers:

DHL / DHL Parcel: International and European parcel shipping services.

DPD: European parcel delivery services.

GLS: Multi-country European parcel shipping and delivery services.

UPS: International and European express delivery services.

Local Partner Carriers: For some destinations, the final leg of delivery may be handled by a local logistics company.

The actual carrier will be determined based on the order destination, logistics route, and service availability. The companies listed above serve as examples and do not imply that we have established partnerships with all of them.

3. Order Processing Time

Once an order is confirmed, we typically require 1–3 business days to review the order, prepare the items, and process the shipment.

Business days do not include weekends or public holidays.

Order processing times may be extended during promotional events, holidays, periods of high order volume, or due to unforeseen circumstances.

Once the order has been shipped, we will provide a shipping notification and tracking information as soon as it becomes available.

4. Estimated Delivery Time

The following estimated delivery times are for reference only; actual delivery times depend on the shipping origin, destination country, carrier, and customs clearance processes.

Major European destinations: Approximately 3–7 business days. Other European destinations: Approximately 5–10 business days.

Remote areas or special delivery zones: Delivery may take longer.

The timeframes above are estimates and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather, public holidays, carrier operations, customs inspections, and other factors beyond our control.

5. Shipping Costs

Actual shipping costs will be calculated and displayed at checkout based on the delivery address, order details, and available shipping methods.

Please verify the delivery address, shipping method, and final shipping costs before submitting your order.

6. Shipment Tracking

Once your order has shipped, if the carrier provides tracking services, we will send you the tracking number and relevant information via the email address used for the order confirmation or through other applicable notification methods.

You can check the status of your package on the carrier’s official website.

Please note that tracking information may take some time to update. If the latest status is not immediately available after shipment, it does not necessarily indicate an issue with the package.

7. Delivery Address and Failed Delivery

Please ensure that you provide a complete and accurate delivery address, postal code, and contact information when placing your order.

If delivery fails due to an incorrect address, incomplete recipient information, or multiple unsuccessful delivery attempts, additional shipping or return fees may apply, subject to carrier policies and applicable laws.

If you need to change your delivery address, please contact us via the email address below as soon as possible. Once an order has shipped, we cannot guarantee that the address can be changed or the package intercepted.

8. Delivery Delays and Package Issues

If your package has not arrived by the estimated delivery date, please first check the latest status using the tracking information.

If the tracking status has not updated for an extended period, shows an exception, or indicates the package is lost, please contact us with your order number and tracking number so we can assist in investigating the matter.

We will handle issues such as delivery delays, lost packages, or damage during transit based on the specific circumstances, carrier investigation results, and applicable laws.

9. Customs Duties and Import Taxes

Cross-border shipments may be subject to customs duties, import VAT, or other fees payable by law. The applicability and responsibility for any associated fees will be determined based on the legal regulations of the delivery destination, order checkout details, and actual shipping arrangements.

If an order is likely to incur additional taxes or fees, please review the checkout page and relevant product descriptions prior to purchase.

10. Contact Us

If you have any questions regarding delivery coverage, order processing, shipment tracking, or package status, please contact us via the following methods:

Email: seasoning@zestysavor.com

Phone: +64 224536654

Company Address: 49 Pukutahi Drive, Te Anau 9600

Please provide your order number when contacting us so that we can assist you more efficiently with any delivery-related issues.